# Claritics > Claritics is an agentic AI customer experience company that helps businesses win customers and keep them longer through AI customer service, customer engagement, and digital presence intelligence (reputation management). Previously, Claritics used to provide AI consulting and document intelligence solutions but now is more focused on building AI-powered tools for businesses that want to improve how they attract, engage, serve, and retain customers. Its platform combines AI agents, customer communications, appointment and follow-up automation, customer feedback, AI-ready websites, and digital presence monitoring. Claritics is particularly focused on small and midsize businesses which include professional services, medical practices, home services, real estate, legal, health and wellness, technology startup companies, consulting teams, and government agencies. Claritics LLC is a US company. The company has three product categories: - **Customer Experience (CX)** — AI customer service agents, multi-channel inbox, and help center - **Engagement** — Appointment booking, follow-ups, and surveys - **Reputation Management** — Monitor reviews, listings, and competitors Customers can purchase the full platform or individual modules. ## Customer Experience - [Customer Experience](https://claritics.com/cx): AI agents across every channel. Chat agents, voice agents, a unified inbox, analytics, and a self-serve help center, all working from the same conversation history. - [Chat Agents](https://claritics.com/products/chat-agents): Resolves customer questions in real time on your website, answering from your own documentation and escalating with the full history attached. - [Voice Agents](https://claritics.com/products/voice-agents): Answers, routes and actions inbound calls with natural turn-taking, and books or reschedules appointments on the call. - [Unified Inbox](https://claritics.com/products/unified-inbox): Every channel in one conversation view, with the full history following the customer. - [Analytics](https://claritics.com/products/analytics): Resolution rates by channel, sentiment trends, and topic clustering on customer outcomes. - [Help Center](https://claritics.com/products/help-center): Self-serve answers generated from your existing documentation, which surfaces the gaps where content is missing. ## Engagement - [Engagement](https://claritics.com/engagement): Booking, reminders, feedback, and the pages that bring people in. - [Appointment Booking](https://claritics.com/products/appointment-booking): Real-time availability from your calendar, self-serve rescheduling, automatic confirmations. - [Follow ups & Reminders](https://claritics.com/products/follow-ups): Reminders timed to cut no-shows, post-visit follow-up, and re-engagement for lapsed customers. - [Satisfaction Surveys](https://claritics.com/products/surveys): Short surveys triggered by a real interaction rather than a schedule, feeding sentiment tracking. - [Websites & Landing Pages](https://claritics.com/products/websites): WCAG-conformant pages with structured data, built to be read by search engines and AI answer engines. ## Digital Presence Intelligence (Reputation Management) - [Watch Tower](https://claritics.com/watch-tower): The company's flagship product. An AI-first digital presence monitoring and action platform that helps businesses monitor reviews, listings, business information, professional profiles, competitive position, and online visibility. A one-minute explainer and its full transcript are on the page. - [Reviews](https://claritics.com/products/watch-tower/reviews): Review monitoring, sentiment analysis, prioritization, and AI-assisted response workflows across platforms. - [Listings](https://claritics.com/products/watch-tower/listings): Business listing monitoring and correction workflows for business information such as name, address, contact information, hours, services, locations, and professional profiles. Watch Tower can monitor major platforms including Google, Google Maps/Places, Apple Maps, Bing, Yelp, Facebook, and industry-specific directories. Healthcare organizations can also monitor professional information such as provider profiles and NPI-related information. Watch Tower uses a customer-approved trusted profile as the reference for evaluating business information across listings. It detects inconsistencies, prioritizes issues, supports approved corrective actions, and tracks resolution status. ## Public sector - [Public Sector](https://claritics.com/public-sector): Claritics is a pre-competed vendor on the HGACBuy (contract AI05-26) and TIPS-USA (contract 250106) cooperative contracts, so agencies, school districts and public institutions can procure without running an RFP. ## Company - [About Claritics](https://claritics.com/about): Company history, mission, team, capabilities, customer relationships, contracts, and technology partnerships. - [Public Sector](https://claritics.com/public-sector): Claritics solutions and procurement information for government and public-sector organizations. - [Contact](https://claritics.com/contact): Contact the Claritics team. Claritics began by helping businesses make sense of their data and has expanded into AI-powered customer experience and engagement technology. The company focuses on data-driven decision making, intelligent automation, and practical application of artificial intelligence. Claritics is a Microsoft for Startups Founders Hub member and is a cooperative contract vendor through HGACBuy and TIPS-USA. ## Resources - [Blog](https://claritics.com/blog): Articles and perspectives on AI, customer experience, engagement, digital presence, and related topics. - [Case Studies](https://claritics.com/case-studies): Customer examples and research describing Claritics solutions and outcomes. ## Optional - [Privacy Policy](https://claritics.com/privacy-policy): Claritics privacy policy. - [Terms of Service](https://claritics.com/terms-of-service): Claritics terms of service.